📜 Pustakvani – Shipping & Delivery Policy

Last Updated: 31 July 2025

Pustakvani par aapka swagat hai!
Hamare platform par aap physical books aur digital eBooks (PDF/Flipbook) dono kharid sakte hain.
Neeche hamari Shipping aur Delivery Policy di gayi hai:

1. Shipping Coverage

• Physical Books: Filhaal hum sirf India ke andar shipping provide karte hain.

• Digital eBooks: Digital products (PDF/Flipbook) worldwide instantly deliver hote hain.

2. Order Processing Time

• Physical Books:

  • Orders 1-2 business days me process kiye jate hain.

  • Order confirm hote hi aapko email/SMS notification milega.

• Digital eBooks:

  • Payment complete hote hi aapke My Account section me

    • PDF download link

    • Flipbook reading option
      turant activate ho jati hai.

3. Delivery Time & Charges

• Standard Delivery:

  • Metro cities: 7-8 business days

  • Non-metro / remote areas: 5-10 business days

• Shipping Charges:

  • ₹50 flat rate for orders below ₹599

  • Free shipping for orders above ₹599

• Digital Products:

  • No shipping charges – turant online access.

4. Order Tracking

• Jaise hi physical order ship hota hai,
  aapko tracking link email/SMS ke through mil jata hai.

• Digital products ke liye order confirmation email hi aapka access hai.

5. Delays & Exceptions

• Hamari delivery courier partners ke through hoti hai,
  isliye public holidays, strikes, ya natural calamities ki wajah se delay ho sakta hai.

• Delay hone par hum aapko email ya SMS se notify karenge.

6. Customer Support

Agar aapke order me shipping delay, tracking issue ya delivery damage ho:

📧 Email: support@pustakvani.com