Contact Us / Customer Support Policy – Pustakvani

At Pustakvani, we are committed to providing our readers, writers, and customers with prompt, transparent, and supportive service. Whether you need help with an order, have a query about publishing, or want to report an issue, we are here for you.

🧾 General Queries

For any questions related to:

• Book orders

• Account access or membership

• Payment issues

• Shop navigation or checkout problems

📧 Email us at:
support@pustakvani.com
📅 Response Time: Within 24–48 business hours

🖊️ For Writers & Contributors

If you are a writer or publisher seeking support related to:

• Publishing your book or eBook

• Royalty, sales, or dashboard assistance

• Uploading files or formatting help

📧 Email us at:
support@pustakvani.com

🧾 Tip: For faster resolution, include your registered email ID and book/project title.

⚙️ Technical Support

Facing technical difficulties using our website (like errors, bugs, broken links)?

📧 Reach us at:
support@pustakvani.com

🛠️ Our development team will investigate and aim to resolve issues within 72 hours.

⚖️ Legal & Policy-Related Inquiries

For matters concerning:

• Terms of use or privacy concerns

• DMCA / copyright takedown notices

• Account suspensions or disputes

📧 Contact:
legal@pustakvani.com

📮 Mailing Address

Pustakvani
Perfect Advertising and Printing Solutions

📜 GSTIN: [09ITEPS7360N1ZO)
🕒 Support Hours

Monday – Saturday
10:00 AM – 6:00 PM IST
Closed on Sundays and National Holidays

🧡 We’re Listening

We value your feedback and aim to improve your experience continuously. If you have a suggestion, complaint, or testimonial, feel free to drop us a message via our [Contact Form] or social channels.